Terms & Conditions

 
Disclaimer: The information contained on the website is provided by KI GIFTS in good faith. To the best of KI's knowledge, the information is accurate and current. However, KI GIFTS and its employees / consultants do not make any representation or warranty as to the accuracy or completeness of the information.
We have done our best to display as accurately as possible the colours of the items shown on the website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.
Prices of goods, services, delivery and other charges displayed within this website are current at the time of display. These prices are subject to variation without notice. 

 
Trade accounts: Please email our team sales@kientertainment.com.au to obtain a credit application and terms & conditions

 
Price:  All payments are handled securely by Shopify.  Please be aware that prices, promotions and any other details contained within this website are subject to change without prior notice.

 
Shipping & Returns: If you receive any products that you are not 100% happy with, simply send us an email at sales@kigifts.com.au within 14 days. Include your invoice number, product name and explain the reason for the return. Also please let us know if you would prefer an exchange or refund*.  
*Please note, all freight costs for returns (excluding faulty goods) will be at the customer's expense. KI GIFTS will cover the cost of shipping for any replacement items

• exchanges are available on all products including sale and promotional items (within 14 days of purchase)
• refunds are available on all products excluding sale and promotional items (within 14 days of purchase) Unfortunately we can't refund sale items or items purchased during sales promotions, but we'll gladly exchange them for you : )

 

Damaged / Faulty Items:  KI GIFTS check every purchase before sending it out to you. However in the unlikely event of your item getting damaged in transit, please email us with photos of the damage within 14 days. Upon receiving our email, send your item back to us. All returns must be sent back with Aus Post & you must email tracking details to us. We will send you a replacement once we receive your return. 

 

Privacy & Security:  Your privacy and confidentiality are of utmost importance to us and as such we commit to not pass your details on to any third party. Your details will be used exclusively for the processing of your order and to occasionally to send promotion materials.  You can unsubscribe from our mailing list at any time via the link on the bottom of any emails you may receive. Credit card details are handled securely by Shopify and details are not stored after the transaction concludes, ensuring a safe and secure online shopping experience.

 

Termination of accounts: KI GIFTS reserve the right to remove the accounts of customers who

• Are aggressive or rude to our customer care team, whether by email or phone.
• We suspect of copying and sharing resources illegally.
• We feel are misusing our services in any way. 

 

Copyright: All material on this website is has been provided to KI GIFTS for its use. Images, audio, text content or video may not be taken from the site and used by a third party without prior written consent. 

 

Web browser cookies: Our site may use "cookies" to enhance the users experience. The user's web browser/s places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Visitors to our site can choose to to set their web browser/s to refuse cookies, or to be alerted when cookies are being sent. If this is done,  please note that some parts of this site may not function correctly

 

Updating account details:  You can easily update your account details by logging into your account. In the event you change your physical address or email address please update your account so purchase confirmation emails and delivery occurs correctly.